Tom Davenport has been thinking about working for a long while. He and Larry Prusak may fairly be said to have defined knowledge management for business in their 2000 book Working Knowledge: How Organizations Manage What They Know. Just five years later Thinking for a Living focused with practical force Peter Drucker’s 1999 insight that “the most valuable asset of a 21st-century institution … will be its knowledge workers and their productivity."
Davenport and Julia Kirby, in their recent article Beyond Automation, Harvard Business Review, June 2015, have now joined the debate about the impact of artificial intelligence on the future of knowledge work.